Frequently Asked Questions
Quick, clear answers to our most common questions.
- General Questions
- Company Policies
- Payment Options
- Terms & Conditions
Who are the courses for?
Beginners, upskillers, and career-changers seeking accredited, practical qualifications.
How are courses delivered?
Blended learning via Moodle with scheduled workshops/tutorials where applicable.
What are the entry requirements?
They vary by course; check each course page for prerequisites.
Do I receive a recognised certificate?
Yes—programmes align with Irish/UK awarding bodies and professional standards.
What learner support is available?
Tutor feedback, study skills guidance, and student services for wellbeing and careers.
What is ICTC’s approach to equality and inclusion?
We welcome everyone and promote equality, diversity, and respectful learning for all.
How do you handle accessibility needs?
Reasonable accommodations are available—contact student services before your course starts.
What is the attendance/participation expectation?
Engage with Moodle activities and scheduled sessions as outlined in your course plan.
How are academic standards upheld?
Clear assessment criteria, plagiarism checks, and fair, transparent grading procedures.
How can I submit feedback or a complaint?
Use the published procedure; we acknowledge promptly and resolve within stated timelines.
How can I pay?
Online via card or PayPal; employer sponsorship/invoicing is available on request.
Can I pay by instalments?
Selected courses offer instalment plans—see the course page or contact admissions.
Do you provide receipts or statements for fees?
Yes—automatic email receipts and statements are available on request.
What if my employer is paying?
We can invoice your organisation; enrolment proceeds once payment is confirmed.
Are any discounts available?
Occasional promotions may apply; check the course page for current offers.
When is my place confirmed?
On payment (or approved employer invoice) and receipt of your confirmation email.
What is the refund/cancellation policy?
See the course page for deadlines and fees; distance purchases follow Irish/EU consumer rules where applicable.
Can I defer or transfer to another intake?
Deferrals/transfers may be possible subject to availability and admin fees.
What happens if ICTC cancels a course?
You’ll be offered a full refund or transfer to an alternative date.
How is my data handled?
We comply with GDPR; your information is used only for enrolment and support.
