INTRODUCTION

The NCFE Level 2 Certificate in Introduction to Cabin Crew is designed to provide learners with the essential knowledge, skills, and understanding required for a career in the airline industry. It introduces the professional responsibilities of cabin crew, from health and safety to customer service, equipping learners with the confidence to work effectively in both routine and emergency situations on-board an aircraft.

Delivered across six core units, the programme blends theoretical study with practical activities and realistic scenarios. Learners gain insights into the expectations of the role, from safety demonstrations and passenger announcements to handling conflicts and providing excellent customer service. No prior aviation experience is required, making this qualification ideal for those beginning their career journey in air transport or looking to transfer into a dynamic, customer-focused sector.

MODULE OVERVIEW

WORKING AS CABIN CREW
Introduces the roles and responsibilities of cabin crew, the chain of command on-board, and key aviation terminology. Learners explore pre- and post-flight duties and the importance of personal presentation, timekeeping, and professionalism in line with industry standards.

AIRLINE HEALTH, SAFETY AND SECURITY
Covers the legislation, documentation, and procedures that underpin passenger and crew safety. Learners study pre-flight security checks, restricted items, responding to security threats, and providing first aid in the air. Practical activities include safety demonstrations and cabin checks.

AIRCRAFT EMERGENCY SITUATIONS
Focuses on how to respond to both planned and unplanned emergencies, including evacuation procedures, firefighting, decompression, turbulence, and survival skills. Learners develop competence in operating safety equipment and coordinating passenger evacuations under pressure.

DEALING WITH PASSENGERS ON-BOARD AN AIRCRAFT
Explores customer service and communication skills needed to meet passenger needs, including those with special requirements. Learners examine methods of handling complaints, conflict situations, and teamworking strategies that maintain professionalism and passenger confidence.

CABIN SERVICE – SELLING TECHNIQUES
Introduces the commercial aspects of the role, from bar and meal service to duty-free sales. Learners practise rapport-building, active listening, and sales techniques, alongside currency conversion and handling transactions accurately while delivering exceptional customer service.

MAKING PASSENGER ANNOUNCEMENTS
Teaches how to prepare and deliver clear, confident announcements for normal and emergency situations. Learners practise communication skills and presentation techniques to maintain passenger confidence and convey essential information.

PROGRESSION OPPORTUNITIES

On completion of this qualification, learners may:

1. Demonstrate a professional understanding of the role and responsibilities of cabin crew, including health, safety, customer service, and emergency response.

2. Apply industry-standard procedures and interpersonal skills in practical contexts such as safety demonstrations, service delivery, and passenger communications.

3. Progress to further qualifications such as the NCFE Level 2 Award for Resort Representatives, Level 2 Certificate in Aviation, or Level 2 Extended Certificate in Travel and Tourism.

4. Pursue entry-level employment opportunities within airlines or the wider passenger transport and tourism sectors.