Start date: 4 February 2013 | End date: December 2013
Fees: €700 – Fees excl. Awarding Body Fees Diploma in Customer Service
| Diploma in Customer Service |
Content
This qualification is aimed at individuals who are starting a career in a customer facing role. It is suitable for all age groups: for those thinking of entering employment for the first time; for those who have just started a job, for those who are changing their career path and for those who want recognition of their skills and experience. This qualification gives the foundation to future progression in a range of different roles, which involve customer contact.
Syllabus
- Mandatory Units
- Communicate using Customer Service Language
- Follow the Rules to Deliver Customer Service
Entry Requirements for NVQ Diploma Courses
There are no formal entry requirements; this qualification is open to all candidates who are preparing to work or who already work in a business or administration environment. It is important, however, to make sure that learners are able to produce evidence in line with the assessment guidance. As a result of this, significant access to a working environment is required.
Important Dates
TBC